Refund policy

Return & Refund Policy

At Shopira, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, unworn, and in their original condition with tags and packaging.

Non-Returnable Items

Final sale items

Gift cards

Items marked as non-returnable

How to Start a Return

To begin a return, please contact us with your order number and reason for return. Once approved, we’ll provide instructions on how to send your item back.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return your original order and place a new one.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery. We’ll make it right.

If you have any questions, feel free to reach out—we’re here to help.